At Metallic Gallery, we want you to be fully satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we have a fair and flexible return policy in place. Please read the following guidelines carefully:
Eligibility:
Returns are accepted within 14 days of receiving your order.
The item must be unused, in its original condition, and returned in the original packaging.
Customized or personalized items are not eligible for return unless they arrive damaged or defective.
Initiation of Return:
To initiate a return, please contact our customer service team within the eligible timeframe. You can reach out to us via email or through our contact page on the website.
Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
Return Process:
Once your return request is approved, our customer service team will provide you with a Return Authorization (RA) number and instructions on how to proceed.
Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging if available.
Include the RA number on the outside of the package and enclose any relevant documents or proof of purchase.
Shipping and Return Costs:
The customer is responsible for the shipping costs associated with the return, unless the item arrives damaged or defective.
We recommend using a trackable shipping method to ensure that the item is returned safely. We are not responsible for any lost or damaged returns during transit.
Inspection and Refund:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria stated above.
If the item is approved for a refund, we will initiate the refund process. Please note that it may take several business days for the refund to be processed and reflected in your original form of payment.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, we kindly ask you to return the original item and place a new order for the desired item.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact our customer service team immediately. We may request photos or additional information to assess the issue.
Depending on the circumstances, we will arrange for a replacement, repair, or refund for the damaged or defective item, including any shipping costs incurred.
Please note that this return policy applies to purchases made directly through the Metallic Gallery website. If you have made a purchase through a third-party retailer, please refer to their respective return policy.
If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer service team. We are here to help and ensure your satisfaction with your Metallic Gallery experience.
